Puro Spa in Hanoi, Vietnam

Puro Spa is the current identity connected to the former Puro Beauty Clinic in Hanoi’s Tây Hồ area. The original Travel S Helper record placed the business at number 2, alley 19 Tô Ngọc Vân, but fresh 2026 evidence shows that location is no longer the right visitor address. Mytour’s June and August 2026 updates list Puro Spa at 51 Xuân Diệu, Quảng An/Tây Hồ, using the same hotline, 097 652 03 72, and the same Facebook identity, purobeauty, that appears in older Puro records. A tax-data listing updated in August 2026 also says the registered company is no longer operating at its old Tô Ngọc Vân address. Taken together, the evidence is strong enough to treat this as the same active Puro business at a newer West Lake location.

The move matters because older directories still preserve the Tô Ngọc Vân address and can easily misdirect visitors. Viet-Biz currently lists “Puro Beauty Clinic | SPA” at the old alley address with the same phone number and old daily hours, while Tripadvisor also keeps a long-standing Puro Spa attraction page with visitor reviews dating mainly from 2017–2018. Those pages confirm identity continuity and the type of services Puro historically offered, but they are weaker for present-day routing than Mytour’s freshly updated 2026 contact information and the tax-status change at the former address.

The current 51 Xuân Diệu address is in the West Lake commercial area, where Syrena Tower, Elite Fitness and several other beauty, retail and wellness businesses share the broader property. This means travelers should not expect a standalone streetfront clinic sign to be obvious from a taxi window. The safest approach is to save the current phone number and Facebook page, confirm the exact unit or entrance before leaving, and ask the driver to use 51 Xuân Diệu rather than the old Tô Ngọc Vân pin. The address remains within Tây Hồ, so the move does not change the wider Hanoi locality or the character of the neighborhood.

Current promotional descriptions present Puro as a beauty and skincare spa rather than a simple massage shop. Mytour’s 2026 feature emphasizes skin care, beauty consultation, acne-related concerns, pigmentation, scars, freckles and other cosmetic skin issues, while also describing modern equipment and trained staff. These are promotional claims from a travel-content source, not medical verification. Travelers considering advanced facial or skin procedures should ask exactly who performs the treatment, what products or devices are used, whether consultation is included and whether any procedure requires a licensed medical professional.

Older Tripadvisor reviews help explain Puro’s historical service mix. Visitors described facial treatments, body scrubs, wraps, massage and general beauty care, and several mentioned a calm, clean setting in Tây Hồ. One reviewer described a two-hour scrub, wrap and massage package, while another discussed facial treatment and extraction. These reviews are useful background but are nearly eight years old, so they should not be used to promise a current package, price, duration or technique at the Xuân Diệu location.

The same caution applies to prices. Historical reviews mention packages around several hundred thousand đồng, but current 2026 pricing was not found in a reliable operator-controlled menu. Mytour says the spa periodically runs customer promotions, yet no current price list was available. Travelers should therefore ask for the exact treatment name, duration and total price before the session begins. If a treatment involves multiple steps, it is also sensible to confirm whether tax, consultation, products or optional add-ons are included.

Opening hours are the most important unresolved practical detail. Older Tripadvisor and Travel S Helper pages show 09:00–20:00, while Viet-Biz shows roughly 08:30–20:00 with an odd Monday extension. None of those schedules is clearly tied to the new 51 Xuân Diệu location. Because the business has moved, copying the old timetable would create false precision. The practical section should therefore show “Hours not confirmed — check directly” for all seven days until Puro’s current operator channel or a fresh map listing exposes a dependable schedule.

A normal visit could take from around one hour for a focused treatment to several hours for a combined beauty or body-care session, but no single duration fits every service. Rather than publishing a generic fixed visit time, travelers should ask when booking how long their chosen treatment requires. This is particularly important for anyone scheduling Puro before a flight, dinner reservation or another appointment around West Lake.

Transport is straightforward. Xuân Diệu is one of Tây Hồ’s main commercial streets and is easily reached by taxi, ride-hailing or motorbike from central Hanoi. Traffic around West Lake varies by time of day, so hard-coded journey times from Hoàn Kiếm are not useful. Visitors already staying in Tây Hồ may be able to walk depending on their accommodation. Because 51 Xuân Diệu is a multi-business property, confirming the floor or internal location in advance is more useful than relying only on the building number.

Accessibility cannot be confidently described. The larger 51 Xuân Diệu complex contains elevators and commercial facilities, but no source found in this research cycle confirms the exact Puro unit, step-free route, treatment-room access or accessible toilet. Travelers with mobility requirements should contact Puro before visiting and ask about the route from the building entrance to the treatment area.

Puro Spa can therefore return to ready status, but the page needs to reflect the relocation honestly. The strongest current evidence points to 51 Xuân Diệu and preserves the same phone and Facebook identity as the legacy Puro Beauty Clinic. The former Tô Ngọc Vân location should no longer be used for navigation. What remains uncertain is the exact current unit, opening schedule and treatment menu, so those details should be checked directly rather than reconstructed from old directory pages.