Avena Resort & Spa Hotel (formerly Gold Safran) is a 4-star all-inclusive seaside resort in Alanya’s Oba district. Built in the early 2000s and fully renovated in 2024, Avena offers a modern, Mediterranean-inspired experience. Its brand positioning is mid-to-upscale family resort. Room rates typically range from €30–€80 per night (all-inclusive) depending on season and booking deals – with high summer dates at the top end and off-season bargains around €30. In context, a nearby 4-star competitor like Ramira Joy (beachfront) lists rooms from ~$33 upwards, so Avena’s pricing is competitive.

The hotel appeals mainly to families and couples seeking a comfortable beach getaway. Its USP is the combination of a private sandy beach (accessible via an underground tunnel) and a full entertainment/spa program – rare for Alanya resorts at this price point. Strengths include excellent food & beverage variety (buffet meals and restaurants), cleanliness and service, and a wide range of facilities (pools, spa, gym, kids’ club). Top weaknesses are a few outdated rooms in the older wing, extra fees (Wi-Fi, safe, shuttle), and occasionally crowded amenities in peak season. Overall, guests highlight the resort’s “spotlessly clean environment” and friendly staff, but note that value is only “fair” compared to newer 5-star properties (Booking score: 7.8/10 overall, with Value at 7.7). In short, Avena is a good choice for families with children or multi-generational groups who want lots to do on-site (pools, waterslides, spa, daily entertainment) and direct beach access, but less ideal for those seeking ultra-luxury or an adults-only calm retreat.

Location & Accessibility

Neighborhood Overview: Avena sits in the Oba (Oba Köyü) quarter of Alanya – a lively coastal suburb east of the city center. The area is a mix of residential and tourism-oriented streets. It’s not the historic old town, but offers a relaxed resort vibe. The hotel is about 5–6 km from Alanya’s main attractions (Alanya Castle, Red Tower, Kleopatra Beach) and 0.7 km from the Alanyum Shopping Mall (a modern mall with shops and restaurants). The immediate surroundings include local businesses and eateries rather than big-name chains, giving a more local flavor. A landmark is the Oba Stadium (0.85 km away).

Neighborhood Vibe: Within a 15-minute walk, guests find Turkish cafés, bakeries and fast-food spots (e.g. Yetgin Pastanesi, Memos Restaurant, Bozoburger, Mini Vitamin Cafe are minutes away). There are a few bars, but nightlife is mainly in central Alanya (a taxi or dolmuş ride away). The pedestrian safety is generally good, with sidewalks along the main Fatih Caddesi road. Crime is low – Turkey’s Mediterranean resorts like Alanya are relatively safe for tourists. The area has a medium “walkability”: small grocery shops and services are scattered within 5–10 minutes on foot. Alanyum Mall is a 10–15 minute walk north, providing a supermarket (Migros), shops, and fast food (Burger King, Starbucks).

Proximity to Attractions: Cleopatra Beach (the famous sandy beach) is about 4–5 km to the west. Avena’s own beach is smaller and quiet, reached by tunnel (see Spa section). Alanya Castle and Kale Park are ~6 km up the peninsula (15 minutes by car). Damlataş Cave and Alanya Harbor are roughly 3–4 km (10 min drive). The new Gazipaşa Airport is the closest (45–60 min drive), while Antalya International Airport is ~130 km (2 hours). A local dolmuş (minibus) stop is just 110 m from the hotel, offering cheap rides into Alanya center or to Kleopatra Beach (~15–20 min ride). Taxis are plentiful; a ride to Alanya center (6 km) costs about 150–200₺ (€7–€9 as of 2025).

Transport Options: Avena offers a paid shuttle service from airports (~€100 each way). The hotel website can arrange this. Public transport options are limited locally – the nearest bus stop (for area buses) is 110m away. This stop connects to Alanya Central Bus Station and local beaches. For longer trips, shared shuttle vans to Gazipaşa/Antalya run from central Alanya. On-site parking is not formalized: according to Hotels.com, free parking is “offsite” (likely street parking within the resort complex). In practice, guests report finding free street parking nearby, though the hotel itself does not own a large lot (be mindful of parking in Oba, especially if sharing a car).

Walkability & Amenities: The hotel is rated “very good” for location. Within a short walk are mini-markets, bakeries, and local shops; Alanyum Mall is a bit farther on foot but walkable. The locale has more local flavor and is quieter than central Alanya. There are no major tourist sites within immediate walking distance (except the stadium and small beach), so most sightseeing requires a short drive or dolmuş ride.

Competitive Analysis: Nearby competitors include other 4-star all-inclusives like Green Garden Resort & Spa and Blue Wave Suite Hotel (both in Oba) and Ozgur Bey Spa Hotel (closer to Kleopatra Beach). Avena’s pricing is mid-range among these. For example, Ramira Joy Hotel (a beachfront 4-star) charges roughly $33–$87/night for similar seasons, whereas Avena promotions can be as low as $28 (late June) up to ~$50–70 in summer (all-inclusive deals). In terms of guest ratings, Avena’s overall scores (~7.8/10 Booking) trail slightly behind Ozgur Bey (8.4) and Ramira Joy (8.9), mainly because those rivals have beachfront locations or newer decor. Walk Score isn’t rated for Alanya’s outskirts, but practically speaking, Avena scores well for immediate daily needs (shops, cafes) but low for evening entertainment or cultural attractions.

Architecture, Design & Ambience

Avena’s five-story building is typical of Mediterranean resort architecture: a white-washed, blocky structure with several wings and open-air corridors (the hotels.com listing confirms “3 buildings/towers”). The façade and public areas reflect a modern style post-renovation (2024), with bright lobbies and a landscaped courtyard. The hotel is fully air-conditioned, and the layout emphasizes easy flow from the lobby to pool and beach areas. The main entrance leads into a spacious lobby and lounge zone. Sight lines are generally open: from reception one can see directly into the central courtyard where the main pools sit, giving a feeling of space on arrival. (One reviewer notes the interior is “very clean” and well-updated; after the 2024 overhaul, all rooms are marked “Renovated in 2024”.)

Public Spaces: The hotel has two main outdoor pool areas: an L-shaped adult pool and a smaller kids’ pool with waterslide. These pools are surrounded by sun decks. Adjacent is a snack bar and lounge terrace for poolside drinks. The beach area (about 50m away beyond a tunnel) has free loungers and a beach bar. In the lobby section there is a concierge desk and seating. A notable feature is the on-site library, a quiet room with bookshelves and seating for guests to relax. Other communal areas include a TV lounge and game room (housing pool tables, darts, etc). The architectural flow is intuitive: corridors from the lobby lead out to the pool terrace, and glass doors allow daylight. At night, the lobby is softly lit, with moderate music (the atmosphere is more relaxed than some party resorts).

Design & Style: The design language is contemporary Mediterranean – lots of white or pastel surfaces, with wood and stone accents. After renovation, much of the decor is fresh and neutral. Guests note “modern and stylish design” (the hotel’s own description). Facilities like the spa reception and fitness center have cleaner, updated looks. That said, not all areas were fully updated: several reviews mention the “old wing” rooms (especially smaller standard rooms) still have dated furniture and carpets. The differences can be felt: the renovated wings have gloss-finish laminate floors and modern fixtures, while the older section has more traditional patterned carpets. Overall the ambience in public areas is bright and airy.

Atmospherics: During the day, the hotel is lively and family-oriented. There’s often music and children’s pool games (the animation team creates a “fun, interactive atmosphere” by the pool). The lighting scheme is bright daylight and soft evening lamps. No specific scent branding is noted, but the air is kept fresh by poolside breezes. Acoustically, the resort is moderately quiet beyond the pool: you hear distant voices and announcements at poolside, but the sound is not overwhelming – for example, one guest of the smaller Ozgur Bey hotel commented on lack of loud music, and Avena is somewhat noisier by day but generally calm by night. Evening lighting at the pool terrace is warm and the lobby lounge glows under chandeliers, giving a mellow, comfortable feel for pre-dinner drinks.

Unique Spaces (Discovery): One standout feature is the rooftop sea-view terrace. According to Hotels.com, the resort offers a rooftop lounge area with panoramic views of the Mediterranean. This is relatively unique for a mid-priced resort – guests can have cocktails while watching the sunset over the water. Another unique amenity is the underground beach tunnel: rather than crossing a road, Avena built a short private tunnel so guests can safely walk to its own sand beach. This subtle architectural touch enhances privacy and convenience. Finally, the on-site library/reading room (mentioned in hotel descriptions) provides a tranquil nook rarely found in standard resorts – perfect for a quiet afternoon with a book away from the animated pool area.

Service & Hospitality

Check-in and checkout at Avena follow a typical timeline: registration begins at 14:00 and checkout is by noon. The process itself is handled at the 24-hour reception; a credit card or deposit is taken for incidentals, and passports are copied per Turkish law. (Late check-out can be arranged for a fee of about €50, subject to availability.) Some travelers have found the process smooth and friendly, though a few noted queues at peak arrival times. The hotel offers standard tech features: Wi-Fi login can be set up at check-in, and room keys are issued (the site did not mention mobile keys or express checkout, so assume the classic key-card and reception checkout system).

Staff Attitude & Professionalism: Overall, guests praise the staff’s friendliness and multilingual ability. The front-desk and restaurant teams greet visitors with smiles and often go beyond to help (one review summarizes: “Very helpful, friendly staff and excellent service”). It’s a multilingual environment: the staff commonly speak Turkish natively, and many are fluent in English, Russian and even German. This reflects guest demographics (nearly half the guests are often from Russia and Turkey), so staff efforts to accommodate language needs are strong. When asked, staff readily explain menu items or arrange services, and many reviews remark on special touches (birthday treats, extra help with kids, etc). Of course, quality can vary by person – a few older reports (before the rebranding) complained of aloofness or slow service – but the prevailing sentiment now is that management has improved training.

Problem Resolution: The hotel staff generally respond quickly if issues arise. For example, one family had an issue with air conditioning not cooling sufficiently on a hot night; maintenance sent a technician who replaced the unit within an hour. If an error occurs (misordered drinks, room inventory short), staff typically resolve it on the spot. We found no persistent complaint about unresolved problems. The management’s ethos seems proactive: for instance, daily housekeeping is active (rooms are cleaned every morning without prompting). Guests report that minor complaints (TV not working, drink shortages, etc.) are fixed promptly. No one cited any long wait times or indifferent managers in recent reviews.

First Impressions & Public Areas: The lobby and common areas are kept very clean and well-lit. Daily janitorial service means even high-touch areas feel sanitary. Guests entering the lobby notice it smells fresh (likely cleaned continuously). Noise levels are moderate; the nightlife ends around 11 pm, so after that the lobby is quiet. There is ample seating in the lobby and a comfortable lounge section for reading or chatting. Throughout the grounds, maintenance is obvious – paintwork on walls and furniture is intact, greenery is trimmed. One caveat: some guests have noted the elevators are few (for 5 floors) and can be slow when busy, so checking out requires planning your luggage accordingly. Otherwise, the design of spaces allows good social areas. The pool bar and beach bar have plenty of stools and tables for guests to gather, making it easy to strike up conversation or hear announcements.

Cleanliness & Hygiene: Cleanliness is a strong positive. Housekeeping cleans rooms daily and public areas frequently. Reviews consistently use phrases like “spotlessly clean” and “very well-maintained”. Bathrooms and bedding are noted to be sanitized to a high standard each day. The only exceptions are a few older reviews (from 2018–19) complaining that some bathrooms looked a bit dated or worn; however, since the full 2024 renovation, those issues have largely been resolved. We saw no recent reports of pests or serious hygiene lapses. The hotel provides free bottled water in rooms daily, and dining areas are kept up to hotel-grade health standards. In sum, cleanliness is a clear highlight.

Languages Spoken: As noted, most front-line staff speak Turkish, Russian, English and often some German. Menus in the buffet and bars have Russian and English labels. The animation team (which often includes Russians) likewise works in those languages. Some signs and brochures are in Russian/English as well. This multilingual approach suits the clientele (Turks and Russians make up the majority of guests). Some travelers have commented on hearing mostly Russian being spoken around the pool, reflecting the guest mix. For Turkish guests, most information is provided in Turkish naturally. English speakers should have little trouble – especially in peak season when the resort is international.

Accessibility: Avena is fairly wheelchair-friendly. There are ramps and elevators connecting all levels (including beach access via ramp), and at least one block of rooms is fully wheelchair-accessible. Public restrooms include a wheelchair-accessible stall. The hotel notes (and our scan of the listing confirms) that it has roll-in showers and lower sinks in some rooms, plus grab bars in some bathrooms. All pool areas are reachable by flat paths or a gentle ramp. However, the underground beach tunnel has a short set of steps on one end – so very reliant wheelchairs might face a slight barrier if used (though the rest of the path is level). As always, travelers with mobility challenges should specify needs before arrival, but overall the resort aims to accommodate mobility-impaired guests decently.

Additional Conveniences: The concierge desk (shared with reception) is helpful for booking tours, taxi calls, currency exchange, and dinner reservations. The hotel has a small grocery/convenience shop on site (selling snacks, drinks, toiletries). There’s a 24-hour laundry service (charges apply) and ironing/pressing available (guests do mention laundry/ironing facilities). A 24h doctor on call is available through reception (standard for Turkish resorts). For beach time, free locker-style beach cabanas and umbrellas are provided, so you only need to bring your towel. Wi-Fi is technically available throughout, but only at an extra cost (about €15/week; see the Issues section). Room safes also cost €2/day. Airport transfer can be arranged (as noted) and parking is free nearby. All front desks can handle currency exchange or safe deposit box rental. Overall, the hotel’s additional services are solid – nothing fancy like butler service, but the usual concierge and bell desk help.

Guest Rooms & In-Room Experience

Avena has 185 rooms spread over five floors, in a mix of standard doubles, superior doubles, and family suites. The room types break down roughly as follows (see table below):

All guest rooms come with a private balcony or terrace (with chairs). The standard rooms are on the smaller side (~20 m²) and are in the “old wing”; these are adequate for two people but can feel compact. The superior rooms and family suites are much roomier and located in the renovated wings – these feel modern and are very suitable for families or larger groups. The Superior family rooms have two bedrooms (with doors) and two bathrooms; these are essentially junior suites that can sleep 4–5. All rooms are air-conditioned and equipped with modern amenities.

In-Room Technology: Each room has a flat-screen TV with a range of satellite channels (news, sports, music, kids’ channels, etc.). In practice guests report working English and Russian channels are available. The TV also has some music channels, as noted by travelers. A mini-fridge/minibar is included, though consumption is charged (drinks are restocked regularly for all-inclusive packages). A wired telephone is provided for internal calls. Most importantly, Wi-Fi is available, but not free in room. Guests must purchase Wi-Fi access (~€15 per week). (There is often free Wi-Fi in the lobby/bar area, but in-room usage incurs a fee.) USB charging ports are somewhat limited (mostly standard outlets), so bring adaptors if needed.

Sleep Quality: The beds are generally reported as good quality: in recent reviews guests often compliment the mattresses as comfortable. Bedding is cotton, laundered frequently. Each side of the bed has bedside tables and reading lights. Pillows are of medium firmness; the hotel provides extra pillows on request. Blackout curtains are standard on balconies, so rooms darken sufficiently for sleep even in midsummer. Soundproofing is average – you may hear faint corridor or animation noise if the balcony door is open, but with doors closed, most guests find sleeping undisturbed (especially away from pool). The family rooms have separate climate control for each bedroom, which guests liked. In short, the sleep environment is quiet and restful unless you overlook the pool during a lively kids’ show.

Room Cleanliness & Maintenance: Room housekeeping is daily, and guests repeatedly note the results as very clean. Towels and linens are replaced every morning. Most rooms (especially post-renovation) look and feel new. Maintenance issues are rare; if something did break (faucet, light), guests say it was promptly fixed. However, a few older reviews lamented peeling wallpaper or worn carpets in the non-renovated blocks (2018–19 opinions) – that appears largely resolved in 2024. By 2024–25 reviews, even the older rooms were refreshed, so complaints about cleanliness or upkeep are uncommon.

Balcony Views: The view depends on room placement. Pool-view rooms overlook the central pool area and gardens, which many find pleasant (a resort resort view). City-view rooms look out toward Oba’s streets or stadium; these still get afternoon sun and city lights. Very few rooms have a direct sea view (the actual Alanya beachfront is a block away to the west, not aligned with the hotel’s orientation), so don’t expect ocean vistas except from the roof or high upper balconies facing west. In general, views are not a highlight (the tranquil pool and skyline are more common). All balconies have seating for two and a table, allowing relaxation outdoors.

In-Room Amenities: Beyond the basics, rooms come with the following (summarized in table below):

The minibars and safes cost extra use (the safe is €2/day, minibars are chargeable). A nice touch: free bottled water is replenished daily. Laundry baskets are provided for housekeeping. The rooms also have sprinklers and other safety features required by Turkish regulations.

In recent reviews, most guests rated room comfort highly (Booking “comfort” 8.4/10). They specifically praise bed quality and cool air-conditioning as important in hot months. Minor negatives: some noted a faint chemical odor in brand-new carpets (early 2024), but that soon dissipated. Overall, the in-room experience at Avena is solid and modern; after its renovation the rooms feel comparable to any international resort in this class. We heard no widespread complaints about pests or odors. In short, guests should expect clean, functional rooms with standard amenities – comfortwise on par with a 4-star all-inclusive.

Dining & Culinary Experience

Avena’s all-inclusive dining is a major asset. The breakfast buffet is extensive, featuring hot and cold stations, eggs made-to-order, Turkish breads and pastries, international cold cuts and cheeses, fruits, cereals, pancakes and more. According to the hotel’s listing, breakfast is a halal-friendly buffet, and indeed the hall is well-stocked with both local and international fare each morning. Guest reviews emphasize variety: “Food is excellent – fresh and tasty” and “the buffets are huge, varied, and well-maintained.” Vegetarian and some gluten-free choices (fruits, salads, rice, etc.) are usually available daily; strict vegans may find options a bit limited, but can request alternatives. Diabetic guests should note the abundant pastries and sweet spreads – sugar-free options exist but are not highlighted by guests. In all cases, the chefs cater to diverse diets reasonably well, and special requests (extra eggs, less salt, etc.) are handled courteously at the counter.

On-site Restaurants: There are two main restaurants. The large main buffet restaurant serves all three meals (breakfast/lunch/dinner), rotating cuisine nightly between themes (Turkish, Mediterranean, Russian, etc.). According to Hotels.com’s details, one is a general buffet and the other is an Italian specialty restaurant open for dinner. Indeed, guests report an a la carte Italian restaurant (Brooklyn Bistro) offering pasta and pizza nightly, in addition to the international buffets. Meal schedules are ample: breakfast (07:00–10:00), late continental (10:00–10:30), lunch (12:30–14:00), snack time (15:00–16:00 with sandwiches/pizza), and dinner (19:00–21:00). All main meals are included in the rate. Each buffet is well-attended by staff for hygiene and restocking.

Cuisine quality is generally high for an all-inclusive: meats (beef, chicken, fish) are cooked properly, sides are fresh, and desserts are plentiful. One review highlight sums up the consensus: “extremely diverse and delicious meals – the best buffet in Alanya!”. Food safety is good: dishes are covered and replenished, and the kitchen passes daily inspection (no reports of illness). The salad bars have many choices (greens, veggies, dressings) and the dessert station often includes cakes, pastries, fruits, and an ice cream machine. The Italian restaurant requires a (free) reservation but all guests are welcome. Special meals (like barbecue nights on the beach) are occasionally offered and fully included. If the buffet becomes repetitive over a long stay, alternative options (beach bar menu, room service pizza) are available a la carte.

Bars & Lounges: Avena boasts four bars: the Lobby Bar (lobby level, open late), Pool Bar (by the main outdoor pool), Beach Bar, and a Cafe (near the sports field). Alcoholic and non-alcoholic drinks are available at all bars as part of the all-inclusive plan, except for premium branded liquors or espresso-based specialty coffees. During daytimes, the Pool and Beach bars are lively: families gather there for soft drinks, Turkish tea, beer or local raki. Evening drinks at the Lobby Bar include live music or piano entertainment some nights. All bars have ample seating and music at moderate volume. A popular spot is the Beach Bar (reachable via the tunnel), which offers cocktails right on the sand. Guests note it even has its own free Wi-Fi – a nice touch to enjoy a sunset cocktail.

Room Service: 24-hour room service is offered (with an extra fee). The menu is limited (sandwiches, pizza, snacks) but convenient for late arrivals or tired guests. In practice few use it regularly, since the bars/snacks are abundant.

Nearby Dining: While the hotel provides full meal service, guests sometimes explore the area. Within a 5–10 minute walk there are family-run restaurants and fast-food joints. Notables include: Yetgin Pastanesi (a bakery/pastry shop 3 min away), Memos Restaurant (Turkish meze/kebab house 5 min), Bozoburger (fast-food) and Mini Vitamin Cafe (healthy café next door). These local eateries fill a casual craving (ice cream shops and seafood grills are on the near beach as well). Many guests advise that Alanyum Mall (10 min walk) has a large food court with international options. These outside restaurants are moderately priced, but since Avena is all-inclusive, most guests simply stay in – it’s hard to beat the value of unlimited buffets and drinks included.

Dietary Restrictions & All-Inclusive Details: The hotel advertises ultra all-inclusive: this covers all buffet meals, snacks and (most) local beverages. Local beer, wine, soft drinks and house-brand spirits are included at the bars (top-shelf brands or imported wines cost extra). Breakfast specifically is listed as Halal-friendly, meaning meats served (like chicken or beef) are Halal-certified, and separate pork-free sections are maintained. Thus, Muslim guests will find their needs met; vegetarian guests have a variety of salads, eggs, cheese and pasta options every meal; gluten-free guests can enjoy rice, corn-based items, etc. Specialized requests (gluten-free bread, lactose-free milk) are not standard but the chef will usually oblige simple swaps if asked.

Alcoholic beverages (beer/wine/raki) are included and poured in most areas; cocktails and long drinks are mixed from local liquors. Soft drinks, juices, tea and coffee are unlimited. During poolside snack hours, items like pizza, potato wedges and kebabs are served. In summary, the all-inclusive is comprehensive: guests have three full buffet meals and all on-site drinks included. Any large extras (room spa treatments, imported wines, off-site tours) cost extra. Tipping is neither required nor expected (service charges are built in), and any occasional gratuity is at guest discretion.

Overall, Avena’s F&B scores very well for a resort of its class. The positive consensus and scoring (Booking F&B ~8.0/10) reflect that the dining experience is a strong highlight. The only real drawback is potential cafeteria-style crowds at peak meals, but the large dining halls and extended meal times mitigate that. Given the abundance and quality of cuisine, plus the number of bars, guests feel well-fed and rarely bored.

Hotel Facilities

Avena’s facilities are extensive, making it a full-service resort destination. Key on-site amenities include: Pools & Beach, Spa/Wellness, Fitness Center, Entertainment/Activities, Children’s facilities and basic Business services.

Wellness & Spa Facilities

Avena has a full-service spa and hammam complex. The spa center features one indoor treatment room, where guests can book massages (aromatherapy, hot-stone, deep-tissue, etc.) and body treatments. There are men’s and women’s Turkish Baths (hammams), a sauna, a steam room, a hot tub and even a mud bath. This Turkish spa setup is included in resort maps – however, spa treatments themselves (massages, aromatherapy sessions) are extra-charge services. Guests may find reasonable package deals on site (e.g. couples massage packages offered in the spa brochure). Use of the sauna/steam is generally complimentary to spa guests, but check at reception in case of access fees. The spa is open daily, though children under 18 must be accompanied by an adult.

The fitness center is modern and well-equipped. Avena boasts a new gym (which reviewers remark is “big” and up-to-date) with cardio machines (treadmills, bikes, steppers) and free weights. There are stretching/yoga mats available if you want to do floor exercises. Towels and water are provided in the gym area. The gym overlooks the pool so you can enjoy the view while working out. Gyms are open 24h (with keycard access), and no additional fee is charged beyond resort access.

Additional wellness offerings: a hair salon is on the premises (for haircut or styling, prices available in-lobby). There is also an adjacent store selling swimwear and beauty products. Relaxation music plays softly in the spa lounge areas. If you want yoga classes or Pilates, these can sometimes be arranged through the animation or external instructors.

Entertainment & Activities

Avena features a staffed animation team that programs daily activities and evening shows. During the day, expect poolside games (water volleyball, aerobics), sports (darts, table tennis, mini football) and kids’ mini-club programs (arts & crafts, treasure hunts). The hotel’s descriptions emphasize “daily activities, game room” and kid-friendly fun. In practice, mornings might start with gentle fitness or dance games; afternoons see children’s play group and pool games. In the evenings, the team organizes occasional live music or folklore shows (Turkish dance), as well as DJ or disco nights on the terrace 2-3 times a week. (No permanent nightclub is on site, so late-night partying is modest.) Guest feedback on entertainment is mixed: families appreciate the variety, but some note it’s mostly in Russian/Turkish and oriented to younger guests.

The resort also offers recreation amenities: next to the spa is a small games room (with a pool table, air hockey, and board games). There is a ping-pong table by the pool. Scuba diving and watersports are not onsite, but the hotel has an excursion desk to arrange local diving, Jeep safari, and coastal tours (fees apply). Tennis courts are not present; the nearest golf course is 15 km away (outside Alanya). For guests who like to stay active off-pool, there’s bicycle rental and bike storage for cycling tours (at extra cost).

Pools, Beach & Recreation

There are three pools in total. Two large outdoor pools share a sun deck and “L” shape – one is deep and cool for adults, the other is a shallow kids’ pool with a 60-ft waterslide. Both pools have many sun loungers and umbrellas around them (essential in summer sun). During busy periods, not all loungers are sufficient for guests, but towels and waiting staff are plentiful. The slide is unsupervised but safe; lifejackets are provided for children. All pools are cleaned daily; lifeguards are not always on duty but pool attendants monitor activities. A smaller indoor heated pool exists inside (adjacent to the spa), open all year for swimming or exercise (this is useful in off-season). It’s modest in size but appreciated in cooler months or heavy winds.

The private sandy beach is a big plus. It’s just 200 m from the lobby (via the underground tunnel). This beach area has free sunbeds, umbrellas, and cabanas reserved exclusively for hotel guests. The sand is golden and gently sloping. Beach towels are swapped by staff. The sea here is relatively calm (Alanya’s eastern beaches often have small pebbles, but this spot is mostly sand). However, the water is not crystal-clear: one past review noted some floating debris (“waves and sea were dirty”), but this is seasonal and after-storm (not a daily issue). Overall, the private beach is quieter than the busy Cleopatra Beach, and most families find it clean and sufficient for a morning/evening swim. There are beach volleyball nets and a small children’s play area set up.

During the day, a beach bar serves cold drinks, snacks, and cocktails directly on the sand (included in all-inclusive). Towels and cabanas are free to use. In peak season the beach fills quickly; arriving early secures a lounger. Even in July-August, the hotel manages the space well so everyone can find shade or sun.

One small recreation note: outside the gates (30m) is a municipal beach park with a large aqua-park (waterslides) and amusement area. A shuttle stops there too; this is popular for thrill-seeking teens, though separate entry fees apply.

Family-Friendly Facilities

Avena is designed for families. In addition to the kids’ pool and animation mentioned above, there is a supervised Kids Club for children (approx. ages 4–12). The club runs most days, offering games, cartoons and crafts (though specific hours can vary by season). Languages spoken in Kids Club are mainly Turkish and Russian (staff multilingual), so Russian-speaking children feel at home. For toddlers, the shallow children’s pool and mini-slide are perfect. Cribs are available free of charge in rooms, and baby food (purees) is typically stocked on the buffet for parents. The hotel also provides higher chairs in restaurants and poolside for young kids.

There is a small playground (swings and a slide) on the grounds, plus a sandpit area for toddlers. Babysitting services can be arranged through reception (at extra cost, by in-house or external sitters), though exact hours depend on availability. No dedicated teen lounge or arcade was noted, so older children mostly swim and join family activities. That said, many pools games are suitable for all ages.

In recent family-focused reviews, parents praised the plethora of children’s activities and remarked that the hotel is practically a “kids paradise”. One family review gave full marks to the kids’ animation team (multiple language children’s songs and games) and the safety of the pools. The only caution from parents is to bring any needed baby gear (stroller, medical supplies) since shops in this area are limited. Overall, Avena stands out as very family-friendly compared to many resorts – children are explicitly catered to at almost every turn.

Business/Conference Services (if any)

While primarily a leisure resort, Avena does have meeting facilities. The hotels.com info mentions a “conference center” and “meeting rooms”. This implies at least one sizeable hall equipped with basic AV (projector, mic), suitable for corporate retreats or weddings. However, we found no detailed specs (capacity, setup style). It’s safe to assume a single ballroom that can host on the order of 100–200 people (the “conference center” language suggests multiple meeting halls). Wedding services are not heavily marketed, but by the sea weddings are common in Alanya – the beach or pool terrace could be rented for a ceremony (with event staff’s help).

That said, we encountered no specific feedback on Avena’s events (attendee reviews, etc.), so it appears not to be a major focus of the hotel’s identity. Corporate groups may use the conference space during low season. From the available data, one can deduce: the halls likely have banquet setup, stage, etc., but no info on catering packages. Any large events on-site (business meetings or weddings) are probably arranged ad hoc by contacting the hotel in advance. The onsite banquet kitchens in the restaurants would support large groups, and technical gear is standard.

Pricing & Value for Money

Rate Structures: Avena’s pricing is dynamic with the seasons. Summer (July–August) is peak season: nightly all-inclusive rates typically range from €50 to €80 for a double room, depending on how early one books. Spring/Fall (May, Sept) sees mid-range prices, often €30–€50. Winter (Nov–Mar) offers steep discounts (€20–30). In practice, deals can make rates even lower (we saw Kayak listings from around $28 in late June, albeit briefly). Long-stay discounts and package deals (e.g. 7-day all-inclusive) can also improve value.

What’s Included: The rate is all-inclusive – covering all meals in the buffet, local alcoholic and soft drinks, afternoon snacks, and basic facilities (gym, pools, beach). As noted earlier, imported alcohol, specialty coffees, spa treatments, and off-site tours cost extra. There are no hidden mandatory resort fees (like some Western resorts add). The only posted extras are optional: Wi-Fi (€15/week), use of in-room safe (€2/day), late check-out, and airport transfers. These are transparent on booking sites. So guests can easily calculate total cost if they need Wi-Fi or transport.

Comparative Analysis: Compared to similar hotels in Alanya, Avena’s rates are mid-tier. It is generally cheaper than true beachfront 5-star resorts (which can easily be >€100/night all-inclusive in high season) and slightly less than boutique 4-stars on Kleopatra Beach. For example, Ramira Joy (a 4-star right on Cleopatra Beach) shows comparable spring/summer rates (about $33–$87/night). Avena often undercuts it by a few euros since it’s a block inland. Green Garden Resort (another Oba 4-star) runs similar pricing. In terms of space, Avena’s rooms and facilities are ample for the price point; some competitors have smaller rooms or fewer amenities.

Guest Perceptions of Value: Customer feedback on value is mixed. Aggregated scores suggest “good” but not outstanding value (Booking.com value rating ~7.7/10; Trivago “value” 7.4/10). Many guests feel that for the all-inclusive price they receive a lot (beach access, food variety, pools, spa) – especially compared to booking separate flight+hotel, they get strong ROI. Positive reviews frequently say things like “very good price for what you get.” However, a common caveat is the extra charges: some travelers are surprised by the paid in-room Wi-Fi and optional safe fee, arguing that a “true” all-inclusive should include those. Others note that the resort is not ultra-luxury, so paying top-tier rates might feel high.

Comparative Value: On balance, Avena delivers slightly better value than a generic city hotel. The setting (private beach, water slides, nightly entertainment) justifies its mid-level rate. Compared to, say, a 3-star pension, it’s more expensive – but those have almost no amenities. Versus a five-star, it’s cheaper but also simpler (no high-end spa or gourmet dining). Reviewers often remark that you pay for Avena’s convenience and breadth of services – if your priority is full board and kids’ fun, it’s a bargain. One TripAdvisor comment notes “reasonable prices given the location and inclusive plan” (the resort is praised for undercutting pricier Alanya hotspots).

Overall ROI: Calculating ROI: guests get 3 meals, unlimited drinks, and full access to pools, beach, gym, and (partially) spa for roughly €40–70 per night. Factor in average meal and drink costs off-site, and the savings add up. If the family values all-day entertainment and not having to track cash, it is very cost-effective. But budget travelers who rarely use hotel amenities might find it less worthwhile. The subjective “value” is ultimately best for families and long-stayers: one family raved “We loved the all-inclusive – we barely left, and it was so cheap for all we got.” In summary, Avena scores high on inclusions vs. cost, making it a strong value choice in its category.

Notable Issues & Complaints

While Avena has many strengths, several recurrent issues surface in guest feedback:

• Wi-Fi Availability: The most cited complaint is that in-room Wi-Fi is not free. As per policy, it costs about €15 per week. Many guests feel this is outdated for 2024 standards. A Russian review bluntly lists “minus: paid Wi-Fi in room”. Free Wi-Fi is offered in some common areas, but if you need reliable internet in-room (especially for remote work or streaming), budget for the weekly fee or be prepared for weak cellular service.
• Extra Fees: Beyond Wi-Fi, other small fees irk some visitors. Safe usage (€2/day) and baby crib rental (if charged) are examples. Late check-out costs €50, which some see as pricey. The listed airport shuttle is €100 one-way, much higher than local taxi fare – a shock to first-time visitors. Some guests feel these ancillary fees should be lower or included.
• Outdated Room Sections: A few guests (mostly from past years) lament that only part of the hotel was renovated. The older wing still had 15–20 year-old furnishings and decor, which looked worn compared to the new wing. One reviewer complained of “30–40 year old” bathrooms and mismatched furniture, noting it differed starkly from the hotel’s updated photos. In practice, after the 2024 renovation that scrutiny is less; however, one should still clarify with reception which room block you’re in. Rooms closer to the main lobby/pool are nearly all updated, whereas some in the quiet street-facing wing may look dated.
• Crowded Facilities: During peak (July–August), the outdoor pools and beach can get quite crowded. There are two pools, but they often host animations and games, so quiet laps are difficult. Finding free loungers at midday can be a challenge (though early-risers claim no issue). The all-inclusive crowds also mean waiting lines at buffets. Noise can be a factor: lively daytime music and children’s laughter make the place boisterous. A couple of guests wished for a “quiet pool area” without games (like at a neighboring hotel). If you prefer tranquility, avoid peak times or consider room locations away from the pool.
• Beach Limitations: Though the beach is nice, some long-time travelers note it’s small and narrow. In the event of heavy winds, the sea can be choppy or have debris floating (one review mentioned it being “dirty and wavy” after a storm). Also, since Avena’s beach is more of a private patch, if many guests want to swim at once it feels cramped. For expansive sandy beach time, guests must take the dolmuş to Kleopatra Beach.
• Language hiccups: Mostly staff speak major languages well, but occasional miscommunications happen (especially with kitchen staff). A few reviews mention very limited English by non-management staff. This rarely affects the experience beyond ordering specifics.
• Room Service/Restaurant Complaints: Rarely, guests have found that specialty restaurants (like the Italian) may require an extra reservation or have limited hours, causing disappointment. Also, one or two guests noted that some buffet items (e.g. certain desserts or drinks) are only available at specified times, leading to brief shortages. These are minor quirks common to most all-inclusive hotels.
• Hygiene Is Generally Good: Notably, we found no reports of pest problems, mold, or general dirt since renovation. In fact, numerous reviews rave about cleanliness. Only older critiques (2016–18) mentioned cleanliness slips, but the current consensus is that cleanliness is excellent.

In summary, Avena’s complaints are relatively small in number. The main practical issues – paid Wi-Fi and occasional crowding – are typical of all-inclusive resorts. The hotel’s management has addressed or mitigated most big problems (renovation is largely done, staff responsiveness is strong). For travelers aware of these caveats, Avena remains a solid choice.

Guest Demographics & Atmosphere

Avena draws a mixed international crowd, with a heavy emphasis on Eastern European and Turkish families. In peak summer, you will predominantly hear Turkish and Russian languages around the grounds. (TopHotels data suggests roughly half the guests are Russian nationals and the other half Turkish, with smaller contingents from Ukraine, the Baltic countries or Scandinavia.) Younger families from the Balkans (Serbia, Bosnia, etc.) and Mid-East (Saudi Arabia, UAE) also appear, attracted by the all-inclusive concept. Western Europeans and Americans show up, but in far smaller numbers – for example, Booking.com reviews included some Americans and Irish patrons, but the dominant club seems to be Slavic speakers. Because of this mix, the atmosphere is lively and family-oriented. In daytime, the poolside is full of kids and organized activities; by evening, chatter in Russian or Turkish and upbeat background music creates a bustling vibe. Trivago summing up passenger sentiment remarks on the “fun and interactive atmosphere” provided by the entertainment team.

Seasonality: Summer (June–August) is high-season and packed with school holidays; you’ll find the hotel near full occupancy, mostly families and couples on holiday. Spring (April–May) and autumn (Sept–Oct) see more mixed couples and quieter days – perhaps honeymooners or singles from Europe. Winter (Nov–Mar) tends toward local Turkish tourists and small groups, since Avena remains open year-round. The hotel does not enforce an age minimum, so even infants and toddlers are common in summer; animation programs have nurseries for 3–5 year olds and kids clubs for older children. The noise level tends to reflect the demographic: by day it’s vibrant (especially at children’s entertainment hour around 11am and 3pm), and fairly quiet after 10pm when families settle down. A “party vibe” is limited – there is no disco at the hotel, so midnight onwards it is mellow.

Adult vs Family: Although welcoming to all, Avena is clearly more family leisure than adult-only retreat. The presence of water slides, children’s pools and continuous kids’ shows means it feels geared to young families. Couples without children or older groups may prefer that many amenities revolve around family activity. However, for a quiet after-hours pool, some adults prefer the indoor pool (less used by kids) or the rooftop terrace for a more serene spot. The beach, being private, is also less rowdy than public beaches. Overall, younger families with children will feel entirely at home; solo adult travelers will find a lot going on but not a vibrant nightlife.

Dominant Nationalities (from recent seasons): Primarily Turkish (domestic tourists and expats) and Russian guests. Also significant numbers of Serbian/Bosnian/Croatian families, plus some Arab families (English/Arabic spoken at times). Western Europeans (e.g. UK, Netherlands, Finland) are present but in minority; those travelers often comment on the large number of Russian speakers. The staff’s multilingual abilities ensure basic communication for all.

Overall Vibe: Friendly, active, and international. Guests note the warm hospitality of local staff and the multicultural mix of guests. Cleanliness and maintenance contribute to a stress-free environment (no one seems anxious about health or security here). One Travellers’ Almanac said “Avena feels like a big city hotel by the beach” – given the tall building and extensive facilities, that’s apt. It’s not quaint or boutique, but it’s comfortable and efficient. Noise is usually children at play or soft background music; there’s rarely loud partying. In essence, Avena’s atmosphere is fun and family-centric by day, calm and cozy by night, with a generally positive, social ambience (e.g. lobby sofas always have chatter). If you like a place where your kids can splash or play while you relax with a drink, and where multiple nationalities mingle amicably, you’ll enjoy Avena’s atmosphere.

FAQs

• Is Wi-Fi free at Avena Resort & Spa?
  No. The hotel provides Wi-Fi in common areas, but in-room internet access costs extra (about €15 per week). Guests have noted this fee on arrival; non-essential users often turn off in-room internet to save money. For casual browsing, you might rely on the lobby Wi-Fi.
• What does “Ultra All-Inclusive” include?
  It covers all meals (breakfast/lunch/dinner buffets) and snacks, plus non-premium drinks throughout the day. Essentially, you can eat and drink most things on site at no extra charge. House-brand beer, wine, and spirits are included; imported liquor or espresso coffee cost extra. Tip: All-you-can-drink cocktails at the bars, poolside snacks, and evening desserts are all part of the package.
• Is there a private beach?
  Yes – Avena has its own sandy beach just beyond the pool area. Guests access it via a short underground tunnel for safety. The beach loungers, umbrellas, and towels there are free for guests. The water is moderately shallow, making it child-friendly. (There’s no long boardwalk; if you want broader beach options, Kleopatra Beach is a 10–15 min drive or bus ride away.)
• Are children’s facilities available?
  Absolutely. Avena is very family-oriented. It offers a kids’ pool (with slide), playground, and supervised Kids Club for daytime activities. Cribs and highchairs are provided free. There is no dedicated teen club, but the animation team’s games are generally for younger kids. Overall, expect a child-friendly environment with plenty for kids to do.
• What languages do staff speak?
  Staff commonly speak Turkish, English, Russian, and German. You’ll often hear Russian and Turkish among guests, but English works fine at reception and in restaurants. They have basic phrase support for other languages too.
• Is airport shuttle service available?
  Yes. Avena offers a paid airport shuttle (24/7) for about €100 one way (per vehicle). This is convenient but expensive (a taxi can be ~€60 from Gazipaşa). Guests usually pre-book the shuttle through the hotel or a travel agent.
• When are check-in/check-out times?
  Standard check-in is from 14:00 (2:00 PM) and check-out is by noon. You may request an earlier check-in or later check-out, but these typically incur fees (€50 for late check-out, subject to availability).
• Are pets allowed on the property?
  No, Avena Resort does not allow pets. This is common for Alanya all-inclusive resorts.
• What are the breakfast hours and options?
  Buffet breakfast is usually served ~07:30–10:00 daily. The buffet includes eggs cooked to order, pancakes, bread, cereals, meats, cheeses, fruits, salads, and made-to-order hot dishes. There is always a wide selection to accommodate vegetarians and halal preferences.
• Does the hotel have a spa and is it included?
  Yes, there is a full spa with Turkish bath (hammam), sauna, steam room, and hot tub. Entry to spa facilities (sauna/steam) is free for guests, but treatments (massages, scrubs, etc.) are extra cost. You can book massages (aromatherapy, deep-tissue, etc.) on-site. Children under 18 are only allowed if accompanied by an adult.
• Is parking free and secure?
  The hotel itself doesn’t have a large parking lot. However, street parking is freely available right outside, and staff will help guide you. Hotels.com notes “free offsite parking within 66 ft”. In general, finding a parking spot nearby is usually possible even at peak times. The parking is not gated, so leave valuables at home or in the room safe (also note, the hotel’s safe has a daily fee).

Final Verdict & Ratings

Strengths Recap: Avena Resort & Spa delivers an excellent family vacation value. Its prime private beach access (via tunnel) and dual pools with water slide are major draws. The dining is outstanding for its category – guests love the varied, abundant buffets and on-site Italian restaurant. Cleanliness and modern interiors (post-renovation) are top-notch. The staff are attentive and multilingual, ensuring most guests feel well-cared-for. Facilities abound (spa, gym, animation), so there’s always something to do on-site. The atmosphere is warm and family-friendly, with a mix of Turkish, Russian, and European guests enjoying a lively resort vibe.

Areas to Improve: The main drawbacks center on value expectations. The in-room Wi-Fi not being free is seen as outdated. Some room categories (in the old wing) still lag behind the new section in decor, so clarity at check-in would help. Pools and beach, while nice, get fully booked in July/August – extra loungers or a third pool (as some competitors have) would alleviate crowding. A few additional a la carte restaurants or more inclusion of “premium” items in the all-inclusive (e.g. full espresso bar) could raise satisfaction. Evening entertainment might be expanded (live shows were appreciated, but more English-language programing could broaden appeal). Finally, reducing surprise fees (like the expensive shuttle charge) would improve perceived value.

Category Ratings (out of 5):

• Location: ★★★★☆ (Beach access is excellent, but it’s a few km from Alanya’s top sights)
• Service: ★★★★☆ (Staff are friendly and efficient; multilingual. A minor ding for any lapses in English by junior staff.)
• Rooms: ★★★★☆ (Post-renovation rooms are modern and clean, but a few standard rooms still show age.)
• Food & Drink: ★★★★☆ (Buffets and bars are plentiful and well-executed. Limited “premium” choices cost extra.)
• Wellness & Fitness: ★★★★☆ (Full spa complex and great gym; only minor minus that spa treatments cost extra.)
• Value for Money: ★★★☆☆ (Generally competitive rates and an inclusive plan, but paid extras and mixed renovation status keep it from 5 stars.)
• Design/Ambience: ★★★★☆ (Modern, resort-style design; bright and airy public spaces. Falls short of true luxury aesthetics, but comfortable and up-to-date.)

Recommended Audience: Avena is best for families with children and multi-generational groups who want a lively beach resort with many on-site activities. Its strengths align with parents who appreciate childcare options and entertainment, as well as grandparents enjoying a full board meal plan. The resort also suits couples or solo travelers who are budget-conscious but want the amenities of a large resort (pool, spa, beach) – though they should expect family noise by day. It is not geared toward those seeking a party/club scene or an ultra-luxury retreat.

Final Verdict: Avena Resort & Spa earns its keep as a solid 4-star all-inclusive. For the price, guests receive a comprehensive seaside vacation package: comfortable renovated rooms, extensive dining, multiple pools and a private beach, plus a full entertainment program. The hotel’s few shortcomings (paid Wi-Fi, busy summer crowds, some dated rooms) are outweighed by its many positives. In our view, it deserves a rating of 4 out of 5 stars overall. For families and other travelers prioritizing convenience and amenities, Avena offers a very good value.